Centro de Ayuda

What should I do if my physical Global Card is lost or stolen?

Volver

What should I do if my physical Global Card is lost or stolen?

In case of loss or theft:

  1. Access your Global Account 🌎 in the Super App.
  2. Go to the Cards tab.
  3. Tap Block on the card you want to temporarily block.

After blocking the card, contact us through the Super App chat to request a replacement and permanently deactivate the previous card.

Important: if you notice a transaction you do not recognize, contact our support team immediately.